Terms and Conditions
1. Provider identity
Bay Lingo S.L. · CIF B56327810 · Plaza Marqués de Seoane 3, Bajo BC, 20110 Pasaia (Gipuzkoa), Spain. Email: info@baylingo.com.
2. Scope
These Terms apply to educational services, courses, workshops, activities, events, physical products and online payments offered by Bay Lingo. Paying an existing invoice or balance is not the same as buying a course, workshop, activity or product.
3. Prices, taxes and currency
The price, applicable taxes and total amount will be shown before confirmation. The invoice-payment currency is euro (EUR).
4. Payment methods
Online payments can be made with Visa and Mastercard. Bizum is also available when the transaction amount reaches the minimum shown on the payment page. The methods available for each transaction are shown before payment is confirmed.
Payments are processed through Getnet/Redsys. Bay Lingo does not store full card details.
5. General payment processing
The transaction is subject to validation of the amount, currency, availability and confirmation by the payment provider.
6. Existing invoices and balances
This page allows payment by card or, where available, Bizum of invoices and balances previously issued or agreed with Bay Lingo S.L. Payment does not create a new enrolment or the contracting or purchase of a new course, activity, workshop, book or product.
A request to cancel or refund an invoice payment will be assessed according to the invoice, the underlying agreement and applicable law. It should not be confused with cancelling a new course or with the right of withdrawal from a distance purchase.
7. Courses and enrolments
The specific conditions for each course, including its dates, place and enrolment, will be provided before contracting.
8. Workshops, activities and events
Specific conditions may state the date, time, place, age, capacity, materials, cancellation, substitutions, rescheduling and what happens if Bay Lingo cancels or the minimum number of attendees is not reached.
9. Books and physical educational products
When offered, the title, description, quantity, unit price, taxes, availability, delivery and total cost will be shown before confirmation.
10. Shipping and delivery
Bay Lingo currently primarily provides educational services. The current invoice-payment service does not involve shipping. If books or other physical products are sold online, the applicable territories, methods, costs and delivery periods will be shown before purchase. No prices or coverage that have not yet been defined are stated here.
11. Customer cancellation
Cancellation of a service, course, workshop or activity is governed by the specific information communicated before contracting and by mandatory applicable rights.
12. Returns and refunds
Refunding an invoice payment, refunding a service, withdrawal and returning a physical product are different situations. To request a review, write to info@baylingo.com with your name, invoice or order reference, payment date and the specific request. Bay Lingo will acknowledge receipt and handle each case in accordance with the offer, applicable agreement and current law.
Where a refund is due, the amount, refund method and applicable timeframe will be communicated. The specific conditions of future courses, workshops or products may provide additional information, without limiting consumers' mandatory rights.
13. Right of withdrawal
For distance contracts where it applies, the consumer generally has fourteen calendar days to withdraw without giving a reason. The period and its effects may vary depending on whether the contract concerns services, courses, workshops or physical products; the applicable information will be provided before contracting.
If a service is to start during that period, Bay Lingo will separately request an express request to begin and, where applicable, acknowledgement of the consequences of full performance. General acceptance of these Terms does not replace that specific request. Physical products are subject to distance-selling rules and their legal exceptions, without limiting mandatory rights.
14. Bay Lingo cancellation or unavailability
If Bay Lingo cancels, reschedules or cannot provide a service or deliver a product, it will inform the customer and offer the solutions that apply under the offer and the law.
15. Damaged, defective or incorrect products
If you receive a book that is damaged, defective, incorrect, incomplete or in a different quantity, contact info@baylingo.com with the reference and, where possible, photographs. Costs attributable to Bay Lingo or under applicable law will not automatically be charged to the customer.
16. Complaints and contact
For queries, cancellations, refunds or complaints: info@baylingo.com.
17. Model withdrawal notice
This model is optional. You may communicate your decision through any unequivocal statement sent to info@baylingo.com.
To the attention of Bay Lingo S.L., info@baylingo.com:
I hereby notify you that I withdraw from my contract or order: [reference].
Service or product: [description].
Consumer's name: [name].
Address: [address, where applicable].
Date: [date].